Phone Support in Shared Hosting
If you choose to purchase one of our shared hosting, you'll be able to get in touch with our support team over the telephone for 14 hrs per day. We can help you choose the proper package for your websites because we realize that it is better to discuss this kind of matters with a live person. In case you already own an account, we will assist you with all of your sales/billing questions and general matters, even with some technical situations which don't involve too much time or escalation to a system administrator since it will be better to open a support ticket for time-consuming problems and have the communication in a single place. We have phone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and talk with one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours every day. If you're unsure which package will be appropriate for your websites, you want to find out more about the plan's specifications or you need any other type of information about our solutions, you have the option to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. If you currently have an account, you'll be able to contact us about sales and general issues, although we are usually able to assist with a variety of technical issues as well. For strictly tech difficulties you'll need to employ our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option when your trouble requires additional time to be resolved or it needs to be escalated to our system administrators.