You'll find lots of shared hosting suppliers on the market, still many of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to contact the company over the phone. The level of support that you'll have through this channel of communication will vary depending on the service provider - several of them provide you with dedicated phone support, others offer common and customer support only because some matters are more time-consuming and it is faster and easier to be resolved through a support ticket, particularly when the issue needs to be escalated. Still, it's good to know that you can always reach your web hosting provider as there are tons of small matters which can be taken care of effortlessly and in a timely manner through a telephone call, not mentioning that you'll be able to get more details regarding the services before you become a client.

Phone Support in Shared Hosting

If you choose to purchase one of our shared hosting, you'll be able to get in touch with our support team over the telephone for 14 hrs per day. We can help you choose the proper package for your websites because we realize that it is better to discuss this kind of matters with a live person. In case you already own an account, we will assist you with all of your sales/billing questions and general matters, even with some technical situations which don't involve too much time or escalation to a system administrator since it will be better to open a support ticket for time-consuming problems and have the communication in a single place. We have phone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours every day. If you're unsure which package will be appropriate for your websites, you want to find out more about the plan's specifications or you need any other type of information about our solutions, you have the option to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. If you currently have an account, you'll be able to contact us about sales and general issues, although we are usually able to assist with a variety of technical issues as well. For strictly tech difficulties you'll need to employ our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option when your trouble requires additional time to be resolved or it needs to be escalated to our system administrators.