The customer support that you can receive from your shared hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical problem with an active account. Prompt and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a real web hosting supplier not from a reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them right away, it is almost certain that you will wait for a couple of days to have a reply to any query, thus your sites may remain offline for quite a while. Alternatively, a company which offers different ways of communication and has a technical support crew available all the time can assist you right away and help you reduce or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

All our shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions before you make an order or you're a current customer and you have any kind of question or a issue, you will be able to contact us anytime, which includes holidays and weekends. We have multiple channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any matters which need extra time to investigate and deal with. In contrast to many other website hosting providers, our trouble tickets feature a warranted maximum reply time of only 1 hour, so regardless of what your trouble is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply come with 24/7 customer and tech support, which means that no matter what problem you have, you'll be able to contact us and we will assist you right away. The guaranteed response time for every e-mail or support ticket that you open from your Hepsia website hosting Control Panel is only one hour; usually the response time rarely exceeds twenty minutes. Furthermore, we provide telephone support with several local numbers around the world plus a live chat, so that you're able to contact us and receive additional information about our services even if you do not have an account yet. We can assist you with any question or an issue you have - payment methods, package features, e-mail setup, hosting account settings, etc. If you employ our services, you will never experience a situation where you should wait for a day or two to get a problem solved like you may have to do with numerous other companies.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we provide features 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems as it is easier to monitor what is going on. The maximum warranted response time for all of the email messages and tickets is one hour, however it hardly ever takes that long to get support. In case you obtain the Managed Services upgrade that we supply, our admins will also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we provide feature 24/7 support through numerous means of communication and with a 1-hour maximum reply time warranty. In case you want to learn more about the packages or you have any kind of billing or general questions, you're able to phone one of the local numbers that we have globally or you could use our live chat service and speak with a live agent. For entirely tech issues which require assistance from a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to keep track of a particular issue. The answer time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day so as to get assistance. Our support service is available for any server-related issues, as well as the pre-installed software. When you'd like to receive assistance for third-party apps, you can consider ordering the Managed Services upgrade that we supply with all of the packages.