Client Support Channels
A 60–Minute Response Guarantee
Every single assistance request you submit to us will be dealt with within maximum 1 hour. If for any reason whatsoever your support ticket or e–mail calls for further assistance from an administrator, we’ll forward it and leave a comment to inform you that your case is being worked on. If you order our Managed Services package, all of the server management services included there will be completed at a time that is convenient for you.
A Top–Notch Technical Support Service
We’ll be online for you 24x7 to reply to any enquiries that you may have connected with our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require assistance tackling server admin procedures, you can make use of our Managed Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation services
An Intuitive Help Section
Our Website Control Panel was installed by default for every dedicated server. Among its characteristics is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the how–to articles have video versions that show all the tasks that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.