If you’ve bought a hosting plan and you’ve got some enquiries connected to a concrete feature/function, or if you have chanced upon a certain complication and you require help, you should be able to touch base with the respective client support team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because the most effective way to fix an issue most often is to post a ticket. This mode of communication renders the responses sent by both sides easy to follow and allows the client support team members to escalate the situation in the event that, for instance, a server admin should interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you need to have no less than 2 different accounts to touch base with the client service team and to actually administer the hosting space. Non-stop switching between the accounts can sometimes be a drag, not to mention the fact that it requires lots of time for the majority of web hosting companies to process ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting isn’t separate from the web hosting account. It is part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any specific time with just several clicks, without the need to log out of your web hosting account. The ticketing system offers a quick-search box, which will help you track down practically any trouble ticket that you have already opened, if you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can find out how to solve a particular problem even before you actually open a ticket. The response time is maximum 60 minutes, which goes to say that you can receive timely assistance at any specific time and if our client care staff recommends that you do something in your account, you can do it momentarily without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you’d like to contact our customer service team representatives, you will be able to open a ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform like you will have to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to submit a new ticket without hassles and to look through older tickets using a smart search box. You will also be able to browse the applicable knowledge base articles that our system will present you with based on the category that you pick for your new ticket. You can perform all the aforementioned operations without leaving your Control Panel at any time, which suggests that in case you face any difficulty or have a query, you can contact our support engineers and resolve the given issue in less than 60 minutes using one single platform.