Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Website Control Panel you will find a detailed Help section featuring a myriad of help articles and regularly asked questions. They are contributed by our support team of trained technicians. Simply type in your question and our intelligent system will show you the best answer.

  • Top quality support service

  • How–To Videos

  • If you would rather watch how a task is accomplished or how a problem is taken care of, rather than just reading about it, then have a look at our compilation of how–to video tutorials. They cover various different issues and will help you quickly understand how to work with the Website Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 help desk service with a one–hour response guarantee. Our team of qualified techs will be at your disposal to answer all the questions that you might possibly have. During non–busy periods, a response will be given within just twenty minutes.