A 99.9% Server Uptime
We’ve built our shared hosting platform using stable hardware components and strongly customized software. Our administrators have installed a modified version of Security–Enhanced Linux on all our servers in order to guarantee optimal security and dependability. We’ve installed a number of DoS prevention tools combined with powerful firewall software to make sure our network is unassailable and secure.
Our shared hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on top–class hardware components delivered by Juniper. Furthermore, on every single router, we have set up a firewall with an intricate set of rules in an effort to filter all questionable requests.
In this way, in all our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are not happy with our hosting services, or if you consider them inadequate, or if you decide that you must use a VPS servers instead of a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will retain full control over your domain names even when you cancel your account with us.
24/7 Technical Support
When you own a hosting company, your customer service technicians are of great importance. Because of this, we’ve cautiously picked a very accomplished group of tech support engineers, each with lots of years of practice behind his back. With their help, we offer 24x7 support with all our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All helpdesk tickets are responded to in less than sixty minutes and our average support ticket response time is less than 20 minutes!