Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Each ticket you post to the technical assist Department will be answered within up to 60 mins. All basic issues shall be replied to instantly. Nonetheless, if the assistance question you have submitted calls for assistance from a licensed admin technician, we are going to address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–class Technical Assistance Service

  • We deliver around the clock client support via a turbo–fast ticket system integrated into your Control Panel. You’ll be able to contact us all the time about any of the software applications that come pre–installed on your virtual server, including the selected Linux OS, the server management panel and our custom designed Website Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and consistently updated articles base is incorporated into our in–house built Website Control Panel. It includes quick tips about how to conduct all the primary website managing duties. The Help section presents descriptive how to article tutorials and step by step video courses. You can access the Help area by hitting the Help or Video buttons in the right side of each Control Panel section.