1 hour ticket response
Our team of techs is focused on supplying fast answers to all your queries. We’ll review your trouble ticket the instant it is received and will get back to you with a solution within less than one hour after the support ticket submission. In reality, our average ticket response time is 20 minutes.
A Top–Quality Customer Care Service
Our techs have enormous experience in the shared hosting field and are capable enough to come up with a prompt solution to your problem. If, however, the matter at hand is not within the competence of a technician, the technical support ticket will be forwarded to a developer or admin for additional investigation.
An Easy–to–Navigate Help Center
To help you get a quick tip on how to use a certain feature, we have implemented a very intuitive Help Center section in your Website Control Panel. You can search through a vast collection of web hosting account administration articles and website administration articles, have a peek at the F.A.Q. section or watch our step–by–step video tutorials.