One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to receive a reply to a customer support ticket or an email. No matter when you touch base with us, we will lend you a helping hand within no more than sixty minutes with any pre-sales or technical questions that you might have. The fact is, our real reply time rarely surpasses 20 to 30 minutes. Since we’re available to you 24-7-365, you will always receive support in a well-timed fashion and we are aware of exactly how critical that is in the digital age. As soon as you contact us, we’ll reply to your inquiries. In case you experience any technical predicament, we will handle it instead of you, or we’ll supply you with all the needed information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our super-fast support services. You’ll obtain a reply to any trouble ticket opened through the hosting Control Panel or e-mail sent to our customer and technical support staff in no more than 1 hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes substantially less time to explore and troubleshoot a problem. We will provide you with more details if the solution entails something that should be done on your end. If you touch base with us during weekends or national holidays, the response time will be the same and since our support staff is available 24x7x365, you will obtain timely assistance for any general, billing or technical issue no matter what time of day or night it is.