A live chat is among the channels of communication offered by some hosting companies as part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is faster as compared to a support ticket and it will make it much less likely to misunderstand or misspell anything compared to a telephone call with an agent. Furthermore, if the problem that you experience needs some time to be examined and dealt with, you're able to do something different meanwhile instead of just waiting, like you would have to do if you call. You can also take advantage of a live chat support service without charge provided that you have world wide web accessibility even when your hosting supplier is situated in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As we consider the fact that a great number of situations are often resolved when you talk to a live person, we supply a live chat service for all our potential and current customers. Our chat is accessible every day and our customer support agents can assist you with a variety of questions and situations. If you are not our customer yet, you are able to find out more about our shared hosting packages and the hosting platform in general to make sure that your websites will work effectively on our servers. In case you already have an account and you've got some questions or you have any kind of troubles with some of our services, you can join us on the live chat and we can provide the needed information or assist you to troubleshoot the issue. You'll need to open a support ticket for some issues which need longer time or the assistance of a sysadmin, but for a number of common issues you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every single day, even on weekends and holidays. It's the best way to find out more about our semi-dedicated servers if you do not have an account yet or to get a problem resolved if you're a client and our customer care representatives will help you instantly no matter what time of the day you join our chat. If you are hesitating which package is more appropriate for your sites, in case you need a piece of advice whether you should order a specific upgrade and how to order it or when you've got problems installing an e-mail account on your computer, you will be able to contact us and we'll give you the needed information right away. The live chat is available even after our phone lines go off for the day, therefore when you have an account here, you can be certain that you will always benefit from prompt assistance with any kind of question or problem that shows up.